Reeflexwetsuits

Shipping & Refund Policy

SHIPPING

FREE AUSTRALIA WIDE SHIPPING

$5 EXPRESS SHIPPING AUSTRALIA WIDE

FREE INTERNATIONAL FLAT RATE (Conditions apply)

Reeflex Wetsuits ships goods Australia wide and Internationally.

We ship all our products within Australia and Internationally using Australia Post. Our shipping is free for orders within Australia and also Internationally. For Free International Shipping the order must be a minimum of $150AUD. Orders under this amount will be charged a flat rate fee of $36AUD. 

Orders are despatched within 2 business days of receiving your payment. Australian orders usually take 2-4 business days depending on your location in Australia. Overseas orders are estimated to take between 5-14 days depending on the time of year and the destination.

Express Post Shipping is an option for a flat rate fee of $15 Australia Wide and we will try and despatch the order on the same day as purchase.

Customs and Duty Charges

International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Reeflex Wetsuits cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. 


CUSTOMER SERVICE

Reeflex is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
We pride ourselves on customer service so we are here to satisfy you as well as keep you warm.


REFUND POLICY

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Refunds are subject to the warranty attached to your wetsuit. You can choose between a refund, exchange or credit where goods have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.


SECURITY POLICY

When purchasing from Reeflex your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@reeflexwetsuits.com.au


14 DAY POLICY

We wish you could see, feel, drool over and try on our wetsuits first hand before you buy one but the reality is you may not be able to. So in order for you to be 100% satisfied with your direct online purchase we have a 14 day size exchange policy.

If for any reason you are not satisfied with the size choice of your Reeflex product once you have tried it on, simply return it within 14 days in the same condition we sent it to you and we will exchange it for the next appropriate size.

This offer is only valid once per product.
Subject to availability in the new size.
Customer pays for return freight.
Reeflex pays for new size freight.
Valid for direct online purchases only.

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