Warranty & Care Guide

QUALITY STATEMENT
Thank you for choosing a Reeflex wetsuit. Your new wetsuit is made to endure aquatic fun time and time again as we have used premium materials and construction methods to build a robust wetsuit. In order to obtain maximum warmth and comfort from your wetsuit we ask you to treat your new investment with care.

CARE GUIDE

In order to obtain the maximum life out of your wetsuit we have created a guide to help you maintain your wetsuit. Not following this guide can severely reduce the life of your wetsuit and in some cases void your warranty.
Rinse with FRESH water after EVERY use. Salt is corrosive.
Hang to dry out of direct sunlight. The sun reduces material flexibility.
Avoid contact with sharp or abrasive objects or surfaces.
Do not expose your wetsuit to high temperatures such as heaters, fires and car boots.
Do not iron, bleach, machine wash or dry clean your wetsuit.
Do not use any chemicals or detergents on your wetsuit.
Put your wetsuit on with care, don’t force it. Be gentle with your zipper as this requires finesse on occasion.
Keep zipper done up when not in use to prevent pilling.
Avoid urinating in your wetsuit as it can cause the glue and any taping to deteriorate.
Remember your wetsuit demands to be rinsed in fresh water after every use.

If your wetsuit stinks then the smell is usually there because you left your wet wetsuit in a bag for a long period of time or you do not wash it in fresh water after every use. The smell is a combined result of sweat and body odours that our body produces. These are a breeding ground for bacteria which are in fact the thing that gives your wetsuit a bad smell.

The other bad smell your wetsuit has is from your urine. Try to avoid urinating in your wetsuit. I know this can be difficult at times but urine also deteriorates the neoprene, sealed seams and you will avoid a smelly wetsuit.

If for some reason your wetsuit gets one of these bad smells, you can clean it by soaking it in a tub with slightly warm water and a touch of detergent. This will break down the body oils and odours and wash away the bacteria. Then rinse your wetsuit thoroughly in fresh water and hang it to dry in the shade as usual. You may need to repeat the process in extreme cases.

WARRANTY DETAILS
Your wetsuit comes with a limited 12 month warranty on materials and workmanship from the date of purchase. Please retain proof of purchase to validate your warranty. Reeflex reserves the right to repair, replace and reject a warranty claim.

NOT COVERED UNDER WARRANTY

Proof of original purchase.
Poor care resulting in premature aging causing seam failure.
Normal wear and tear including fading and pilling.
Seam failure due to forceful dressing or incorrect sizing.
Factors that do not affect the performance of the product.
Failure to follow care guide.

WARRANTY CLAIM PROCEDURE

Contact us (for Australian customers only. Contact your place of purchase for all other customers) and send through a detailed description of your claim. We will endeavour to respond as swift as possible. If you have a valid claim and your suit requires repair, you will be responsible for sending it to a Reeflex Authorised Repairer and we will cover the cost of returning it to you.

If you damage your wetsuit and it is not covered under warranty and you do not have access to a repairer, we can repair it for you with associated costs. We will endeavour to repair your wetsuit and return it in a timely manner regardless if it is under warranty or not as Reeflex prides itself on customer service.