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Warranty & Care Guide
If your wetsuit stinks then the smell is usually there because you left your wet wetsuit in a bag for a long period of time or you do not wash it in fresh water after every use. The smell is a combined result of sweat and body odours that our body produces. These are a breeding ground for bacteria which are in fact the thing that gives your wetsuit a bad smell.The other bad smell your wetsuit has is from your urine. Try to avoid urinating in your wetsuit. I know this can be difficult at times but urine also deteriorates the neoprene, sealed seams and you will avoid a smelly wetsuit.
If for some reason your wetsuit gets one of these bad smells, you can clean it by soaking it in a tub with slightly warm water and a touch of detergent. This will break down the body oils and odours and wash away the bacteria. Then rinse your wetsuit thoroughly in fresh water and hang it to dry in the shade as usual. You may need to repeat the process in extreme cases.WARRANTY DETAILS
Your wetsuit comes with a limited 12 month warranty on materials and workmanship from the date of purchase. Please retain proof of purchase to validate your warranty. Reeflex reserves the right to repair, replace and reject a warranty claim.
NOT COVERED UNDER WARRANTY
WARRANTY CLAIM PROCEDURE
Contact us (for Australian customers only. Contact your place of purchase for all other customers) and send through a detailed description of your claim. We will endeavour to respond as swift as possible. If you have a valid claim and your suit requires repair, you will be responsible for sending it to a Reeflex Authorised Repairer and we will cover the cost of returning it to you.
If you damage your wetsuit and it is not covered under warranty and you do not have access to a repairer, we can repair it for you with associated costs. We will endeavour to repair your wetsuit and return it in a timely manner regardless if it is under warranty or not as Reeflex prides itself on customer service.